Frequently asked questions for retailers and B2B

Apply for your B2B account here. Contact us if you have questions about your application.

Go to the business sign-in page. Use the email address linked to your business account.

Check that you are signed in to the correct business account. Otherwise, email your company name and account email address to rubyscorner@hotmail.com so we can help.

Explore the Private Label options. This is a separate process based on your product requirements.

Email your company name, order number and question to rubyscorner@hotmail.com.

Wholesale purchase prices exclude VAT. The VAT treatment and final total are shown at checkout for your company account. Consumer prices are displayed including VAT.

You can view the Ruby’s Corner catalogue directly. It contains product photos and fixed catalogue numbers. The online catalogue grows with the collection. You can print the complete catalogue or save it as a PDF using your browser. Sign in with your approved B2B account for wholesale prices and ordering.

Sign in with the business email address used for your order and view the available order details. You can reorder items that are in stock. Ask Ruby for help if a previous order is not visible.

Check your order emails and the documents available in your account. Missing an invoice? Email your company name and order number so Ruby can look it up for you.

See the wholesale channels and stockists. Prices, stock and terms on an external platform may differ from those in our own online store.

Check the options available for your order at checkout. Collection is by appointment. If your country or preferred option is not listed, ask Ruby about the possibilities and costs in advance.

You must not add, remove, replace or extend parts, alter the construction or repackage the product after delivery without prior written agreement with Ruby’s Corner. This includes extra strings, cords, loops, ribbons, beads, clips, attachments and other decorations. Embroidery, printing and other personalisation must also be agreed in advance and must not compromise safety, function or mandatory product information.

Safety-critical changes require an appropriate assessment of the modified product before implementation and resale. Written permission alone does not replace this assessment. Where necessary, the permitted execution, responsible party and required checks are recorded in a supplementary product or personalisation agreement.

To the extent permitted by law, the customer is responsible for proven damage and costs arising from their own independent modifications, incorrect use or incorrect sales information. Ruby’s Corner is not responsible for damage demonstrably caused by such modifications by the customer or third parties engaged by them, insofar as it cannot be attributed to Ruby’s Corner. Ruby’s Corner remains responsible for its own attributable errors and statutory obligations that cannot be excluded. A substantial modification may create manufacturer obligations for the party making it.

Mandatory warnings, identification, batch details, labels and accompanying safety information must remain present, visible and legible. Your own brand label does not replace this information. Do not present a modified product as suitable for another use or age without assessment.

We are preparing a wooden Ruby’s Corner display with heart-shaped hooks as a separate business item. View the display and enquire about the options. Price, availability and final contents will follow. For your own brand, a custom logo and standard or heart-shaped hooks can be discussed on request.

A possible promotion with a minimum wholesale order value is still being developed and is not active yet. Once the terms are confirmed, we will clearly state the required order value, whether this excludes VAT and shipping, how many displays may be added and whether extra delivery charges apply. You then add the display yourself under those terms.