Frequently asked questions for private customers

Under our shipping policy, we dispatch orders within 3 to 5 working days. Processing may take longer for some handmade products or assembled sets. We will inform you if a different timeframe applies.

You will see the shipping costs at checkout before completing your order.

This depends on the shipping option selected. Not all shipments include tracking. Check your shipping confirmation.

Email your order number and the items you wish to return to rubyscorner@hotmail.com. You will receive the return address and instructions. Please also read the full returns policy.

Follow the care instructions on the product label and the information for the specific item. These may differ by material and product.

No. Select ‘Customer sign in’ at the top of the page for your regular customer account. The business button is for approved retailer accounts.

The payment methods available for your order are shown at checkout. Check the total before confirming payment.

Enter your personal code in the discount code or gift card field at checkout. Any remaining amount can be paid using another available payment method. Keep your code safe.

Choose a digital Ruby’s Corner gift card worth €10, €25, €50, €75 or €100. Open your personal gift card from the email and select Print to give it as a present. View the gift card. Questions? Contact Ruby.

On the sold-out item, click the button to receive an email when it is back in stock, enter your email address and submit your request. You will receive a notification when that version is available again. Signing up does not reserve an item.

Include your order number, the item and a short description. Photos or a video help us understand the issue. You can include a shareable link in the contact form or email us directly.